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Environmental Control Unit FAQ
Q: What are the advantages of SAJE Technology products over other ECU products?
A: SAJE Technology products allow you to control your environment simply by using voice
commands that you specify. With all of our products, there is NO VOICE TRAINING REQUIRED!
Our speech recognition engine is speaker independent, so there are no long training sessions
required as with most ECU systems on the market.
The voice commands that you give the system are direct voice commands, with other ECU
products on the market you navigate through a “Voice Tree”. This navigation can be extremely
frustrating when trying to surf through television channels and completing multiple commands in a
short period of time. With our products, you only need to speak the direct command (i.e. TV
POWER, BEDROOM LIGHT, DVD PLAY) and it will be executed.
Q: What types of devices can be controlled by SAJE Technology products?
A: Our products can control an endless array of devices. Some of the devices we control on a
normal basis include:
Q: What is the setup time for SAJE Technology products?
A: The setup time for our products varies greatly depending on which products you will be
installing, and what options you have chosen.
COMMUNICATOR BASIC approximately 10 minutes.
COMMUNICATOR COMPLETE approximately one hour
ROOMATE PLUS and HOME products can take anywhere from 5 to 20 hours depending on the
particular installation involved.
Q: Does SAJE Technology provide technical support?
A: Technical support is available from 10 A.M. to 6 P.M. Central Time, Monday through Friday via
phone or email.
We realize that there are times that installations are performed during off hours. Please notify us
prior to the installation and we can make arrangements to schedule a tech for your specific needs.
Q: What are the advantages of SAJE Technology products over other ECU products?
A: SAJE Technology products allow you to control your environment simply by using voice
commands that you specify. With all of our products, there is NO VOICE TRAINING REQUIRED!
Our speech recognition engine is speaker independent, so there are no long training sessions
required as with most ECU systems on the market.
The voice commands that you give the system are direct voice commands, with other ECU
products on the market you navigate through a “Voice Tree”. This navigation can be extremely
frustrating when trying to surf through television channels and completing multiple commands in a
short period of time. With our products, you only need to speak the direct command (i.e. TV
POWER, BEDROOM LIGHT, DVD PLAY) and it will be executed.
Q: What types of devices can be controlled by SAJE Technology products?
A: Our products can control an endless array of devices. Some of the devices we control on a
normal basis include:
- Telephone
- Infrared Audio/Video Equipment
- Adjustable Beds
- Nurse Call or Call Bell
- Lights and Lamps
- Door Openers
- Television
- Fan and Temperature Control
Q: What is the setup time for SAJE Technology products?
A: The setup time for our products varies greatly depending on which products you will be
installing, and what options you have chosen.
COMMUNICATOR BASIC approximately 10 minutes.
COMMUNICATOR COMPLETE approximately one hour
ROOMATE PLUS and HOME products can take anywhere from 5 to 20 hours depending on the
particular installation involved.
Q: Does SAJE Technology provide technical support?
A: Technical support is available from 10 A.M. to 6 P.M. Central Time, Monday through Friday via
phone or email.
We realize that there are times that installations are performed during off hours. Please notify us
prior to the installation and we can make arrangements to schedule a tech for your specific needs.
| Frequently Asked Questions |
Communicator FAQ
Q: What operating system does Communicator work with?
A: Communicator is compatible with Microsoft Windows XP.
Q: Does Communicator require a switch?
A: Yes, Communicator requires a switch to “wake up” the system and ready it for voice commands.
This keeps the user in control of when commands are issued, and extends the battery life when not
in use.
Q: What kind of switch is needed?
A: Any style of adaptive switch the user can operate which has a 1/8” plug output.
Q: How long do Communicator batteries last?
A: Standard Communicator batteries have a talk time of about 2 hours, a standby time of about 80
hours, and recharge time of 90 minutes. Extended life batteries have a talk time of about 8 hours,
a standby time of up to 300 hours, and recharge time of about 6-7 hours.
Q: Do I have to use the batteries?
A: No, SAJE Technology offers power adaptors available to run the headset either from wall or a
wheelchair power.
Q: Is Communicator a Bluetooth device?
A: No, Communicator utilizes a 900MHz digital spread spectrum signal between the headset and
basestation.
Q: Do I have to wear the headset all the time?
A: No, SAJE Technology offers speakerphone kits, and other mounting options.
Q: What is the Communicator SPIDER?
A: The Communicator SPIDER uses the same technology as the Communicator headset, only
repackaged with individual connectors for the microphone input, speaker output, switch input, and
an optional connector for a standard wired telephone headset.
Q: Can I use Communicator for voice recognition software such as Dragon Naturally
Speaking?
A: Yes, with additional software Communicator is an excellent voice recognition microphone.
Q: What range does Communicator have?
A: Communicator has a range of up to 500 feet from headset to base station.
Q: Are there monthly or reoccurring fees associated with using SAJE technology
products?
A: There are no fees outside of your standard phone bill for using a SAJE technology device.
Q: Does Communicator work on a digital phone line?
A: Not directly. The standard Communicator supports an analog phone line typically found in a
residential home. SAJE Technology has adapters that allow the communicator to operate on a
digital phone line. Please contact us with the specific service provider of your phone service and
we can tell you which adapter you need.
Q: What operating system does Communicator work with?
A: Communicator is compatible with Microsoft Windows XP.
Q: Does Communicator require a switch?
A: Yes, Communicator requires a switch to “wake up” the system and ready it for voice commands.
This keeps the user in control of when commands are issued, and extends the battery life when not
in use.
Q: What kind of switch is needed?
A: Any style of adaptive switch the user can operate which has a 1/8” plug output.
Q: How long do Communicator batteries last?
A: Standard Communicator batteries have a talk time of about 2 hours, a standby time of about 80
hours, and recharge time of 90 minutes. Extended life batteries have a talk time of about 8 hours,
a standby time of up to 300 hours, and recharge time of about 6-7 hours.
Q: Do I have to use the batteries?
A: No, SAJE Technology offers power adaptors available to run the headset either from wall or a
wheelchair power.
Q: Is Communicator a Bluetooth device?
A: No, Communicator utilizes a 900MHz digital spread spectrum signal between the headset and
basestation.
Q: Do I have to wear the headset all the time?
A: No, SAJE Technology offers speakerphone kits, and other mounting options.
Q: What is the Communicator SPIDER?
A: The Communicator SPIDER uses the same technology as the Communicator headset, only
repackaged with individual connectors for the microphone input, speaker output, switch input, and
an optional connector for a standard wired telephone headset.
Q: Can I use Communicator for voice recognition software such as Dragon Naturally
Speaking?
A: Yes, with additional software Communicator is an excellent voice recognition microphone.
Q: What range does Communicator have?
A: Communicator has a range of up to 500 feet from headset to base station.
Q: Are there monthly or reoccurring fees associated with using SAJE technology
products?
A: There are no fees outside of your standard phone bill for using a SAJE technology device.
Q: Does Communicator work on a digital phone line?
A: Not directly. The standard Communicator supports an analog phone line typically found in a
residential home. SAJE Technology has adapters that allow the communicator to operate on a
digital phone line. Please contact us with the specific service provider of your phone service and
we can tell you which adapter you need.
Mobile FAQ
Q: Do the mobile products come with a switch?
A: No, the switch is sold separately.
Q: What is Bluetooth?
A: Bluetooth is a short-range wireless communications technology geared toward voice and data
applications creating a “personal area network”.
Q: What is the range of Bluetooth?
A: The range of a Bluetooth device is about 30 feet.
Q: What is the talk time for the Easyblue?
A: Talk time is approximately 8 hours.
Q: What is the standby time for the Easyblue?
A: The standby time is approximately 180 hours.
Q: What is the charge time for the Easyblue?
A: The charge time is approximately 2 hours.
Q: What is the talk time for the Zoomate?
A: Talk time is approximately 8 hours.
Q: What is the standby time for the Zoomate?
A: The standby time is approximately 180 hours.
Q: What is the charge time for the Zoomate?
A: The charge time is approximately 2 hours.
Q: What is the talk time for the Officemate?
A: Talk time is approximately 8 hours.
Q: What is the standby time for the Officemate?
A: The standby time is approximately 180 hours.
Q: What is the charge time for the Officemate?
A: The charge time is approximately 2 hours.
Q: Do I need to use a specific cellular service provider to use your Bluetooth products?
A: No, the service provider you use is your decision.
Q: Do the mobile products come with a switch?
A: No, the switch is sold separately.
Q: What is Bluetooth?
A: Bluetooth is a short-range wireless communications technology geared toward voice and data
applications creating a “personal area network”.
Q: What is the range of Bluetooth?
A: The range of a Bluetooth device is about 30 feet.
Q: What is the talk time for the Easyblue?
A: Talk time is approximately 8 hours.
Q: What is the standby time for the Easyblue?
A: The standby time is approximately 180 hours.
Q: What is the charge time for the Easyblue?
A: The charge time is approximately 2 hours.
Q: What is the talk time for the Zoomate?
A: Talk time is approximately 8 hours.
Q: What is the standby time for the Zoomate?
A: The standby time is approximately 180 hours.
Q: What is the charge time for the Zoomate?
A: The charge time is approximately 2 hours.
Q: What is the talk time for the Officemate?
A: Talk time is approximately 8 hours.
Q: What is the standby time for the Officemate?
A: The standby time is approximately 180 hours.
Q: What is the charge time for the Officemate?
A: The charge time is approximately 2 hours.
Q: Do I need to use a specific cellular service provider to use your Bluetooth products?
A: No, the service provider you use is your decision.
Door FAQ
Q: Will people that don't have a remote control be able to operate the door?
A: Yes, the door operates normally when manually used.
Q: Will the system (home access system) release a locked door?
A: Yes, the electric strike plate releases the door latch, allowing you to automatically open the
door while it is locked.
Q: Will I be stuck in or out if the power goes out?
A: No. The Open Sesame door operator has an internal 12vdc lead acid battery, that will operate
the unit for a day under loss of power. The battery is kept constantly charged while the power is
on.
Q: Do I need a contractor to do the wiring?
A: No. The Open Sesame is a low voltage device. A 24vac transformer plugs into the wall to keep
the internal battery charged. It can be installed easily and safely by anyone with handyman skills.
Q: Do I need an electrical outlet close to the door?
A: We include 30 feet of cable with the system, which should be long enough to reach your
nearest outlet.
Q: I understand the Open Sesame systems use batteries. Do they need to be changed
frequently?
A: The door operator contains a 12v, 1.2 Ampere-hour lead acid battery that will last up to 3
years. The remote control batteries are alkaline type that can be found at a local electronics
store.
Q: Do I need a new door?
A: Usually no. The opener will work with most doors. It is important that the door be neutral in it's
movement and aligned and hung properly. In addition, there must be no rubbing or binding of
the door in the frame when closing.
Q: Do I need a new lock set?
A: No, you can use your existing lock set and keys. But we recommend that you have the type of
lock set with an inside handle that can be turned while the door is locked. This will prevent the
door from accidentally being left unlocked when someone manually opens the door to leave.
Also, it is better to have a door latch with no half-round security pin.
Q: Will people that don't have a remote control be able to operate the door?
A: Yes, the door operates normally when manually used.
Q: Will the system (home access system) release a locked door?
A: Yes, the electric strike plate releases the door latch, allowing you to automatically open the
door while it is locked.
Q: Will I be stuck in or out if the power goes out?
A: No. The Open Sesame door operator has an internal 12vdc lead acid battery, that will operate
the unit for a day under loss of power. The battery is kept constantly charged while the power is
on.
Q: Do I need a contractor to do the wiring?
A: No. The Open Sesame is a low voltage device. A 24vac transformer plugs into the wall to keep
the internal battery charged. It can be installed easily and safely by anyone with handyman skills.
Q: Do I need an electrical outlet close to the door?
A: We include 30 feet of cable with the system, which should be long enough to reach your
nearest outlet.
Q: I understand the Open Sesame systems use batteries. Do they need to be changed
frequently?
A: The door operator contains a 12v, 1.2 Ampere-hour lead acid battery that will last up to 3
years. The remote control batteries are alkaline type that can be found at a local electronics
store.
Q: Do I need a new door?
A: Usually no. The opener will work with most doors. It is important that the door be neutral in it's
movement and aligned and hung properly. In addition, there must be no rubbing or binding of
the door in the frame when closing.
Q: Do I need a new lock set?
A: No, you can use your existing lock set and keys. But we recommend that you have the type of
lock set with an inside handle that can be turned while the door is locked. This will prevent the
door from accidentally being left unlocked when someone manually opens the door to leave.
Also, it is better to have a door latch with no half-round security pin.
PocketMate FAQ
Q: Can you describe the switch activation process on PocketMate?
A: The PocketMate can be controlled by either one or two ability switches. Using the single switch
the desired operation is selected from the menu when it appears on the display. Using two
switches the user can move through the options more quickly using the first switch and then select
the operation with the second.
Q: Does PocketMate provide visual feedback?
A: Yes PocketMate has both auditory and visual feedback. When scanning through the menu the
operation and device is shown on the display. When an option is selected a audible tone will be
issued.
Q: Can PocketMate be programmed in the field in the event of a change of TV or other
IR device?
A: Yes PocketMate can be reprogrammed in the field. The user will need access to the remote
control for the device to be programmed as well as the device to be controlled and follow the
directions in the PocketMate users guide.
Q: Can PocketMate control a telephone?
A: Yes PocketMate can control an optional IR telephone allowing the user to answer hang up and
place telephone calls using either preprogrammed telephone numbers or temporary direct dialed
telephone numbers.
Q: How many devices can PocketMate control?
A: PocketMate can operate up to 16 different devices and 16 operations for each device.
Q: Can PocketMate control my hospital bed.
A: Yes PocketMate can control features of most electronic beds. Please contact us for specific
information on your bed.
Q: Can you describe the switch activation process on PocketMate?
A: The PocketMate can be controlled by either one or two ability switches. Using the single switch
the desired operation is selected from the menu when it appears on the display. Using two
switches the user can move through the options more quickly using the first switch and then select
the operation with the second.
Q: Does PocketMate provide visual feedback?
A: Yes PocketMate has both auditory and visual feedback. When scanning through the menu the
operation and device is shown on the display. When an option is selected a audible tone will be
issued.
Q: Can PocketMate be programmed in the field in the event of a change of TV or other
IR device?
A: Yes PocketMate can be reprogrammed in the field. The user will need access to the remote
control for the device to be programmed as well as the device to be controlled and follow the
directions in the PocketMate users guide.
Q: Can PocketMate control a telephone?
A: Yes PocketMate can control an optional IR telephone allowing the user to answer hang up and
place telephone calls using either preprogrammed telephone numbers or temporary direct dialed
telephone numbers.
Q: How many devices can PocketMate control?
A: PocketMate can operate up to 16 different devices and 16 operations for each device.
Q: Can PocketMate control my hospital bed.
A: Yes PocketMate can control features of most electronic beds. Please contact us for specific
information on your bed.
Roomate Plus FAQ
Q: Do I have to do any special wiring for a Roomate system
A: The Roomate system utilizes X10/Powerline technology to control lights and appliances and
infrared technology for TVs and other electronics. The powerline controls use a series of plug in
modules that require no special wiring. For infrared, we have a variety of devices to send IR
signals across rooms and through walls to other rooms in your home.
Q: Is the a limit on the number of devices I can control with a Roomate system.
A: The Roomate system can control 256 different lights or appliances and can learn infrared
signals from a virtually unlimited number of devices. We can store over 2000 infrared signals.
Q: Do I have to use the "factory" voice commands.
A: All voice commands can be customized to the user. In addition all commands are available at
one level, so you don't have to select a room or device, you simply state the command you want
issued.
Q: Can I combine commands together with the Roomate?
A: Yes, you can combine commands together in the style of a macro. For example, to watch a
DVD, you may need to turn on the TV, switch the Input, Turn on the DVD player and press Play.
During install one command can be created that combines all of those commands together to all
you to simply say one command.